One of the most important skills one needs to learn in life is how to get along with others. You may be the most brilliant genius, but if your knowledge about how to build and keep relationships is lacking, I guarantee you most likely will limit your own development because of it. Kindness and diplomacy usually win out, but sometimes we need a little help. Following are some methods for handling different situations.
RESPONSES TO VERBAL ATTACKS
Advice from Nando Pelusi, PhD, psychologist in private practice, New York City:
➢ Ask the person what he/she is upset about. This shows that you want
to communicate, not argue—and it puts the responsibility back on them.
➢ Concede one kernel of truth, if there is one, but deny the generalization. For example, if your brother calls you a screw-up, admit to one specific error but say that it does not represent everything you do.
➢ Take a guess at what you think the person is feeling. “You sound angry. I’m sorry you feel that way.” Do not blame.
➢ Resist the urge to win. Instead, listen and ask questions, which will ultimately help the other person independently arrive at a workable solution.
BETTER WRITTEN COMMUNICATION
From Justin Kruger, PhD, psychologist and associate professor of marketing at Stern School of Business, New York University, New York City, comes this advice: Be very careful with written communication, such as e-mail. It’s very easy for these messages to be misunderstood. Humor and sarcasm often fall flat, or worse, are taken literally as offensive statements. E-mail doesn’t convey tone of voice. The sender may have a tone in mind that conveys humor when composing the message, but that tone won’t be conveyed to recipients. One trick: Read a humorous or sarcastic memo out loud in a flat, nonhumorous tone. If it doesn’t sound like what you’re trying to convey, rewrite it.
CONVERSATION WITH THE HEARING IMPAIRED
Let’s face it. As the population grays, more and more of us will suffer from various degrees of hearing loss. It can be very frustrating to not know for sure if you’re being heard totally or to wonder if you’ve been misunderstood and it sometimes can have devastating effects. LifeLedger Tips, which assists caregivers via the Internet, www.lifeledger.com, gives some techniques to smooth the communication process.
➢ Eliminate background noise. Turn off the radio or television for the length of the conversation. You can always turn it back on when you’re finished.
➢ Sit at eye level in their line of vision. Look them in the eye when speaking. Facial expression goes a long way to enhance understanding.
➢ Ask if they can hear you. If not, change the pitch of your voice, not just the volume. Refrain from shouting, that is upsetting to both of you and it doesn’t improve communication at all.
➢ Show that you are listening in return. Look at them when they are speaking.
➢ Allow extra time for the hearing impaired person to respond.
HOW TO ENCOURAGE COOPERATION

We often encounter people who are reluctant to do what we ask them to do, whether when dealing with a recalcitrant child or teenager, or with a member of the staff at work who resents your authority. Eric Knowles, professor of psychology at the University of Arkansas, Fayetteville, chief scientist at www.omegachange.com and co-editor of Resistance and Persuasion offers this advice. Say, “I know you may not want to do this, but ….” People are 29 percent more likely to grant a favor when the person asking uses this phrase. The reason is because you’ve shown that you understand that someone is reluctant empowers them to feel that they have a choice. They then can decide that it might not be such a bad thing to grant your request.
For more relationship tips, try www.bottomlinesecrets.com.
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Photo credits: angry couple-Jason Stitt; pouting girls-Elena Elisseevva
_______________________________________________________ Disclaimer: The purpose of this weblog is not to dispense medical advice nor in any way is meant to be construed as diagnostic or prescriptive. Always check with your physician before beginning any new program or trying any of the items discussed in the posts that appear on this site.



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